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(888) 800-0887
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sales@hiddenluxury.com
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FAQ
We guarantee shipment same day M-F if payment is made before 3PM, excluding weekends and Holidays. We will make a best effort to ship on Saturdays, dependent on the payment time. We ship with USPS Priority Mail with Tracking – typically you should receive your item within 3 business days.
We strive to ship as quickly as possible, but if you need a faster shipping option, please call us and we will look into expedited shipping options for you.
We primarily ship to the United States, but under certain circumstances, we may ship internationally depending on the destination. Please contact us directly to inquire about international options.
Unfortunately, due to a previous client attempting to commit fraud using my account, law enforcement has advised me to no longer share my receipts.
Absolutely! We only offer brand new pieces, purchased directly from a Louis Vuitton boutique. We never purchase from any secondary sources. This has only been removed from the dust bag and box to be photographed and then promptly returned to the box. It has never been used, carried or otherwise handled.
Because all of our items are purchased directly from a Louis Vuitton boutique, they are guaranteed to be 100% authentic. Furthermore, if you are concerned about authenticity, we can refer you to a third party authenticator like Carol Diva, or Proauthenticators. They may ask for additional photos which we will provide prior to purchase.
This is simply our security seal which is used to track items in our inventory. It is placed somewhere that does not affect the integrity of the item. Once you have received your item, you may remove this seal before use.
We offer a no questions asked 100% refund PRIOR TO SHIPMENT. Unfortunately, once we have shipped your item, we will no longer accept returns for any reason. Please ask any questions prior to purchasing; as we will be glad to answer them.
Contact Details
Our Hours
9:00 AM – 5:00 PM EST Monday – Friday
9:00 AM – 3:00 PM EST Saturday
Location
New York, NY USA
Contact Us
Phone: 1 (888) 800-0887
Email: sales@hiddenluxury.com